Episode 16 – The Impact of Miscommunication with Cory Lebson

 In Podcasts

Cory Lebson has been a user experience consultant for over 20 years with a primary focus on user research & evaluation and UX training.  Cory is also author of “The UX Careers Handbook” and is a LinkedIn Learning instructor as well as a frequent writer and speaker on UX methods and career related topics.

In this episode Cory talks about the impact of miscommunication, why leadership is not the only career path and why you should always be prepared for change.


Time Stamped Show Notes

(00:51) – Phil introduces Cory

(01:21) – Cory confirms that he has spent the entirety of his career on UX research

(01:31) – Cory says that it has been an exciting journey enabling him to write the book (The UX Careers Handbook) and to do the LinkedIn Learning courses


(01:46) – Unique Career Tip: Cory believes that activities outside of your work place will benefit your career

(02:18) – It could be something that you may or may not be paid for

(02:22) – This will increase the potential for you to be seen


(02:48) – Worst Career Moment: Cory talks about miscommunication between consultants and their clients

(03:11) – Cory says that this results in a continual back and forth process with the client to ensure that understanding is correct

(03:22) – At times this process can be hard

(03:46) – Phil says that communication is often the main reason behind career worst comments

(03:57) – Cory also says that communication can be the biggest risk but also the greatest opportunity for success

(04:31) – Cory talks about producing a research plan for a client which didn’t meet the client’s requirements and how he had to continually refine it


(05:49) – Career Highlight / Greatest Success: Cory says that the highlight of his career is the adventure of it all

(06:19) – Cory’s writing and LinkedIn learning courses are the things that excite him most

(06:42) – Cory says that he also enjoys his research activities as well

(07:03) – Phil and Cory discuss the reasons why Cory wrote “The UX Careers Handbook”


(08:33) – What Excites You About The Future of a Career in I.T.? Cory says that the excitement is in the continual changes in technology

(08:45) – For a UX professional it’s not about the nuances of the languages or backend technology

(08:49) – What is exciting is the opportunity to play with these new technologies as they evolve

(09:43) – Phil and Cory talk about the future of Virtual Reality and Augmented Reality


(10:45) – The Reveal

(10:49) – What attracted you to an I.T. career in the first place? – “Working in a psychology research lab with a professor who was doing user research and usability testing”

(12:17) – What’s the best career advice you’ve ever received? – “Pause for a moment and say why am I doing this and does it make sense”

(13:20) – If you were to begin your I.T. career again, right now, what would you do? –”I would do the same thing (work in User Experience)”

(16:05) – What career objectives are you focusing on right now? – “Continuing my practitioner work and to figure out what the next adventure is”

(17:26) – What’s the number one non-technical skill that has helped you in your career so far? – “Being able to communicate and to translate the meaning of what people are saying”


(18:39) – A Parting Piece of Career Advice: Cory says that you should be true to yourself

(18:57) – Even if you’re happy in what you do, keep in mind that things change around you so be prepared

(19:18) – Explore possibilities and don’t be scared, afraid or hesitant to try something new

(19:27) – It’s an exciting world out there


3 Key Points:     

  1. Leadership is not the only path to advancing your career
  2. Miscommunication is often the main reason for worst career moments
  3. Make sure that you are prepared for change


Resources Mentioned:


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